FAQ & T&Cs

To fit your bow tie.

These bow ties are made to slip through your pet's collar. They have elastic behind the bow to slip the collar through.

They are made to fit a 2cm wide flat collar. There is some give to the elastic, which means the bow tie may be affixed to slightly wider collars.

The ring around the bow tie is not affixed. Gently manipulate the shape of the bow, so that the tails are sitting nicely and you are happy with the shape and location of the bow.

Share your brand new bow on Instagram with the hashtag #TNBPawWears or post it on our Facebook Page.

Care of your bow tie.

Gentle hand wash only.

The legs of the bow tie may require a gentle iron if wrinkled during the delivery process.

These bow ties are decorative only. We suggest that your furry baby only wears them under direct supervision on special occasions and that you routinely inspect for wear and tear.

Quality

Your item is completely handmade from the latest fashionable fabrics. They include interfacing to give great structure and durability. 

Each bow will be unique due to the nature of being handmade and different cuts of patterned material. We will do our best to represent the fabric and colours in our photos. The colours may vary slightly due to each individual computer or device settings.

Attention to detail and quality are our main priority for each bow tie. They are made well, but not recommended to extreme use (such as daily) and should not be used as a toy.

Ordering.

Please contact us prior to ordering:

Payment.

We accept Paypal at checkout for payment. We start making your item once payment is processed. You do not need a Paypal account to make a payment.

Shipping.

We ship from Australia by Australia Post and will ship world wide.
Australia: $1.50 AUD shipping
World Wide: $3.00 AUD shipping.

Take advantage of our shipping prices and order up to two more bows at no additional shipping charge.

As we are a home run venture, there is no local pick ups. Keep an eye on our Where to Buy page for any upcoming markets.

Please allow 2-3 business days for us to ship your custom made doggie bow ties, as they are made to order. If we have a longer lead time, we will contact you prior to making your order.

Your item is shipped from Australia, so international orders may take 1-4 weeks to arrive once shipped. They may even be longer before and during seasonal times. We cannot guarantee delivery times.

If you require tracked or insured shipping, please contact us before purchasing for pricing. If you want us to send your package by a provider other than Australia Post, contact us first before ordering for pricing.

We do not take liability for any goods damaged or lost during the shipping process. We have no control over the shipping process once the goods have left us.

International buyers are responsible for any customs, duties or taxes payable in their countries.

Custom Orders or Wholesale Inquiries

We welcome custom orders, such as your own material. Please contact us for a quotation.

We would be pleased to supply our bow ties for you to stock at your store. Please contact us directly.

Refund Policy.

We want you to be happy with your purchase. If you are unsure of sizing or have any questions, please contact us first before ordering. The item may be exchanged or returned (less the shipping costs) if it is in it's original condition (unused, undamaged and in original packaging). Store credit will be issued in most circumstances. Otherwise, refund will be issued once goods are returned in original condition. The buyer is responsible for cost of returning the goods.

For cancellation of custom orders, there is no refund. They are also not returnable for refund or exchange.

If you are not satisfied with your item, please contact us directly within 7 days within receiving and we will try work out a solution.